FAQ

You can request a car by contacting us via the contact form or WhatsApp with your dates, pickup location, and preferred vehicle. We will confirm availability, send you a personalised offer, and guide you through the final booking and delivery details.Still have questions? Contact us and we’ll help you choose the right rental option.

To secure your reservation, a 30% deposit of the total rental amount is required at the time of booking and is paid directly to our rental partner. Once this deposit is received, your booking is fully confirmed and your vehicle is reserved exclusively for your dates. You will then receive your personalised reservation voucher via WhatsApp and email, detailing your booking, payment information, and pickup instructions. Please present this voucher at the pickup location on the day of collection. The remaining 70% of the rental amount is settled directly with the partner when you pick up the vehicle, together with the security deposit. The security deposit is usually held on a valid credit card in the main driver’s name and is released in accordance with the partner’s terms. Our partners typically accept the following payment methods for deposit and balance: Major credit cards (Visa, Mastercard, and others, depending on the partner) In some cases, debit cards or bank transfer In select situations, cash may be accepted for the final payment; however, a valid card is still generally required for the security deposit As payment conditions can vary depending on the specific vehicle and partner, we recommend carefully reviewing the payment and deposit details provided with your quotation and voucher before confirming your booking.

Yes. The independent rental provider requires a security deposit. The amount shown on the car page is a guide; the deposit for your selected vehicle and driver is confirmed in the quotation and rental agreement before booking.A higher deposit may apply for younger drivers or drivers with less experience, in some cases up to twice the standard amount. Eligibility, the final deposit and accepted payment card must be approved by the provider. The provider holds the deposit and arranges its release or refund under the rental agreement, subject to any applicable charges.

Driver eligibility is set by the independent rental provider and depends on the vehicle. Some vehicles may be available from age 18, while supercars generally require a minimum age of 25. A valid driving licence is required, and at least two years of driving experience is normally needed for the standard deposit.Younger drivers or drivers with less than two years of experience may be considered for certain vehicles, subject to the provider’s approval and a higher security deposit, potentially up to twice the standard amount. Tell us each driver’s age and how long they have held their licence so we can confirm the exact requirements before you book.

To book a car with ApexDrive, you will usually need: A valid driving licence (front and back, if applicable). A passport or national ID matching the name on the licence. A payment card in the main driver’s name for the security deposit (credit or debit card, depending on the rental partner’s policy). For young drivers or additional drivers, the same documents are required for each listed driver.

The rental price depends on the selected vehicle and our partner’s conditions, but usually includes: Use of the vehicle for the agreed rental period and mileage allowance. Basic insurance coverage according to the partner’s policy (details and excess are shown before you confirm). Standard taxes and fees required in Spain. 24/7 roadside assistance where provided by the rental partner. Before you confirm any booking, we always send you a clear breakdown of what is included and not included (such as extra insurance, additional drivers, fuel policy or young driver fees), so you know exactly what you are paying for.

Yes. Vehicles booked through ApexDrive include insurance provided by the independent rental provider. The type and level of cover, excess, exclusions and any optional protection depend on the selected vehicle and the provider’s rental agreement. We help clarify these details before you confirm your booking.The security deposit and insurance excess are not interchangeable guarantees. Any damage or theft charges, insurance claims and applicable limits are handled by the rental provider under its agreement and insurance terms. Please check the confirmed cover and exclusions before booking.

Yes, in most cases you can add one or more additional drivers, as long as they meet the same age and licence requirements as the main driver. Any rules or extra fees for additional drivers depend on the rental partner’s policy and will be clearly shown to you before you confirm the booking

Yes. Delivery and collection are arranged through the independent rental provider, subject to the vehicle, location and availability. In Marbella and the Costa del Sol, options may include hotels, villas and Málaga Airport. For Tenerife bookings, tell us your preferred island location so we can check the available arrangements with the provider.Share your location, dates and times with ApexDrive. We will help coordinate the booking and confirm the provider’s delivery options, any fees and conditions before you finalise it.

Cancellation, date-change and no-show conditions are set by the independent rental provider and may vary by vehicle, season and rate. Read the specific conditions supplied with your quotation and booking confirmation before paying.The usual 30% reservation deposit is non-refundable under the provider’s stated booking terms. The remaining rental balance and vehicle security deposit are normally settled with the provider at handover. If you need to cancel or change your dates, contact us promptly so we can forward your request to the provider. Any approval or refund is handled by the provider under the applicable booking terms.

In many cases, it is possible to extend your rental, as long as the vehicle is still available and the rental partner agrees. We recommend contacting us as early as possible with your new dates so we can check availability and updated pricing with the partner before your original return time.

Cross‑border travel may be possible for certain vehicles and destinations, but it must always be approved in advance by the rental partner. Permission depends on the partner’s policy and the countries you plan to visit, and there may be extra insurance requirements or fees. Always tell us your planned route before booking so we can confirm if cross‑border travel is allowed for your rental.

If anyone is injured or in immediate danger, contact the emergency services first. Then contact the independent rental provider using the emergency or assistance details in your rental documents and follow its instructions. Report the incident promptly and keep any photographs, reports and relevant details. Do not arrange repairs without the provider’s approval.Roadside assistance, towing, any replacement vehicle and insurance claims are handled by the provider according to its terms and availability. You can also contact ApexDrive: as your booking intermediary, we can help you reach the correct contact and coordinate communication, but we do not operate or repair the vehicle.